Frequently Asked Questions (FAQs)

Q1: What does Photon Industries specialize in?
Photon Industries specializes in on-grid inverters, hybrid inverters, lithium batteries, and energy storage solutions. We also provide customized solar solutions for residential, commercial, and industrial needs.
Q2: Where is Photon Industries located?
• Islamabad Office: Plot 16 Block A Main PWD Road, Islamabad
• Rawalpindi Office: Main IJP Road Near Eden Marquee / Shall Petrol Pump, Rawalpindi
• Lahore Office: Piko Road Near PSO Pump, Lahore
• Ireland Office: [Details Here]
Q3: Do you offer customized solar solutions?
Yes! We analyze your energy needs and provide tailored solar and battery storage solutions for homes, businesses, and off-grid applications.
Q4: What types of inverters do you offer?
We provide On-Grid Inverters (3 KW – 125 KW) and Hybrid Inverters (3.6 KW, 6.2 KW, and 11 KW).
Q5: What lithium battery options do you provide?
• 24V 100Ah (2.4 KW)
• 48V 100Ah (5.2 KW)
• 48V 230Ah (10.4 KW)
Available in wall-mounted and rack-based designs.
Q6: Do your lithium batteries come with a warranty?
Yes! All lithium batteries come with a 5-year replacement and performance warranty.
Q7: How can I troubleshoot my inverter or battery?
Check our user manuals or contact our customer support team for diagnostics, software updates, and best practices.
Q8: What after-sales services do you provide?
✔ Technical Support
✔ Warranty Claims
✔ Installation Guidance
Q9: How do I claim a warranty for my product?
Contact our customer support with your product and purchase details. Our team will guide you through the process.
Q10: Do you offer OEM & ODM services for lithium batteries?
Yes! We offer OEM (branding) and ODM (custom design) services tailored to your capacity, voltage, and performance requirements.
Q11: What industries benefit from your OEM & ODM services?
Solar energy, telecom backup, industrial power, and off-grid sectors all benefit from our custom battery solutions.
Q12: How can I partner with Photon for OEM & ODM?
Contact our business development team via our website’s contact page to start the partnership.
Q13: How can I place an order?
Contact us by phone, email, or visit one of our offices to place an order.
Q14: Do you offer nationwide delivery?
Yes, we deliver across Pakistan. Delivery time varies by location and order size.
Q15: What payment methods do you accept?
We accept bank transfers, cash at our offices, and other secure payment methods.